We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
Any outbound shipping charges collected on the order will not be refunded. This includes:
$4.99 shipping charge for orders under $35
Upgraded shipping charges (expedited, express, room of choice, etc.)
Assembly services included with delivery
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
There are a few items that can’t be returned:
Clearance items
Gift cards
Made-to-order or personalized items
Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
Items you have already assembled
Items marked “Non-Returnable” on the sale page
Open Box Items
Live Plants
Items classified as hazardous materials (flammable liquids, matches, compressed gas, propane tanks, lighters)
To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.
Refund Options
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.
Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
How do exchanges work?
We initiate a refund once the item has been received and checked at our warehouse. For store credit this takes 24 hours from initiation and 3-5 business days for refunds to the original payment method. You can either order your new item before returning the old one or wait until your refund has been received to place the new order. Some payment methods (e.g. Financing payment options) might not be eligible for store credit refunds – if Store Credit does not appear as an option when setting up the return, this is likely due to your original payment method.
Where applicable, your return ship fee will be automatically deducted from the refund amount.
Large Appliance Return Policy
You can return a large appliance within 48 hours of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.
Before installing the appliance, please double check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.